pk899's Privacy Policy

pk899 is a trusted online gaming platform in Bangladesh. We give the highest priority to the privacy of our users. This Privacy Policy describes in detail the use, storage, protection, and your rights regarding personal information collected while using the pk899 website and services.

By accessing the pk899 website or creating an account, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

pk899 may collect the following types of information:

2.1 Information You Provide Directly

When you register with pk899 or use our services, you voluntarily provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification (National ID card or passport)
• Residential address

2.2 Information Collected Automatically

When you use pk899, our system automatically collects certain technical information:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Where you accessed our site from (referrer URL)
• Page visit time and duration
• Cookie and local storage data

2.3 Transaction-Related Information

Information collected during financial transactions on our platform includes:

• Deposit and withdrawal amounts and dates
• Payment method used
• Transaction reference number
• Gaming history and betting records
• Bonus and promotion usage information

pk899 uses collected information only for the following legitimate purposes:

3.1 Account Management and Verification

We use your information to create, manage, and keep your pk899 account secure. As part of the KYC (Know Your Customer) process, age and identity verification is carried out, which is essential to ensuring responsible gaming.

3.2 Payment Processing

Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.

3.3 Providing Customer Support

Our 24/7 live chat support team accesses the necessary information while serving you in Bengali, so that your issue can be resolved quickly and effectively.

3.4 Security and Fraud Prevention

We monitor and analyse transactions to prevent unauthorised access, money laundering, and fraudulent activity. This is necessary to protect the interests of all users.

3.5 Fulfilling Legal Obligations

We store and use certain information to comply with applicable laws and regulations, to respond to lawful requests from law enforcement agencies, and to meet the requirements of regulatory bodies.

3.6 Improving Service Quality

By analysing user behaviour, we improve pk899's game library, platform performance, and the overall user experience.

pk899 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Only the necessary financial information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete transactions. These third parties follow their own privacy policies.

4.2 Game Software Providers

Technical information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to manage gaming sessions. Your financial information is not shared in this case.

4.3 Disclosure for Legal Reasons

We may be required to disclose information in the following cases:

• Under a lawful request from law enforcement agencies or a court order
• In the investigation of fraud or criminal activity
• To protect our rights and property
• To ensure the safety of users or third parties

pk899 uses cookies and similar technologies to ensure the smooth operation of the website and to improve the user experience.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the website. Without them, it is not possible to maintain login sessions, keep security features active, or remember your preferences. These cookies cannot be turned off.

5.2 Functionality Cookies

These cookies are used to store your language preference, login information, and personalised settings. They eliminate the need to set up again on each visit.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand how different parts of the site are being used and to improve service quality. This information is not used to identify any individual.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to stop working.

pk899 uses industry-standard security technology to keep your personal and financial information secure.

6.1 Encryption Technology

All data transmission on our platform is secured through SSL (Secure Sockets Layer) encryption. This means all information passing between your browser and our servers is encrypted and cannot be read by third parties.

6.2 Data Storage Security

Stored information is kept on secure servers and regular security audits are conducted. Payment card data is handled in accordance with PCI DSS standards.

6.3 Access Control

Only authorised staff can access your information, and only for necessary work purposes. All staff are bound by confidentiality agreements and receive regular training on data protection.

6.4 Response to Security Breaches

If a security breach occurs, pk899 will investigate it immediately and notify affected users as quickly as possible. We will take the necessary steps to contain the incident and minimise damage.

pk899 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as the account is active, and after closure for a minimum of five years as required by law.
• Transaction records: A minimum of five years in accordance with financial regulatory rules.
• KYC documents: May be retained after account closure as required by law.
• Gaming history: Retained for responsible gaming and dispute resolution purposes.
• Cookie and session data: Deleted at the end of a session or upon expiry of the set period.

We do not retain any information beyond what is needed unless required for legal, regulatory, or security purposes.

As a pk899 user, you have the following rights over your own information:

8.1 Right to Access Information

You can request at any time to know what type of information pk899 holds about you. To make this request, please contact our support team.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your information, you can request a correction. You can update many details yourself from your profile page.

8.3 Right to Delete Information

In certain circumstances you can request the deletion of your information. However, some information is required by law and regulation to be retained for a set period.

8.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly for marketing communications. In such cases we will fulfil your request to the best of our ability.

8.5 Right to Lodge a Complaint

If you believe that pk899 has violated your right to privacy, please contact us directly. We will consider your complaint seriously and try to resolve it promptly.

pk899 strictly follows a 21+ age policy. Our platform is for users aged 21 and above only. We do not intentionally collect any information from minors.

Age verification during registration is mandatory. If we become aware that a minor has used our platform, we will close their account immediately and delete the information collected.

If you suspect that a minor is using our platform, please contact [email protected] immediately.

pk899 may update this Privacy Policy from time to time. The policy may change due to service improvements, legal changes, or the addition of new technology.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the main page of the website
• The "Last Updated" date at the top of this page will be changed

If you continue using pk899 after the changes, you will be considered to have agreed to the updated policy. If you do not agree with the changes, you may contact us to close your account.